Shipping policy
Shipping policy
We want your artwork to reach you safely and on time. This page explains how and when we ship.
Processing time
Every order is prepared and shipped within 24 hours. You will receive a confirmation email, then a second email with your tracking number once your order has shipped.
Delivery times
- United Kingdom: 2 to 4 business days, right to your door.
- European Union, USA, Canada, Australia and New Zealand: 5 to 8 working days.
Delivery times start from the day your order ships. They are estimates and may vary because of carrier delays, public holidays or other circumstances beyond our control.
Where we deliver
We deliver to the United Kingdom, the European Union, the USA, Canada, Australia and New Zealand. If your country is not on this list, please contact us before placing your order.
Delivery costs
Delivery is free on all orders.
Import duties and taxes
No additional customs duties or import taxes apply to orders delivered to the following destinations:
United Kingdom, European Union, United States, Canada, Australia and New Zealand.
For all other destinations, additional customs duties or import taxes may apply depending on local regulations. Feel free to contact us before placing your order, and we’ll be happy to check this for you.
Tracking your parcel
You can follow your parcel at any time on our tracking page using the tracking number from your shipping email.
Late, lost or damaged parcels
If your parcel is late, please check the tracking page first. If an item arrives damaged or incorrect, send us a short message with photos and your proof of purchase and we will take care of it.
Contact
For any question about delivery, write to us at support@noorlar.com. We reply Monday to Friday, 9 AM to 6 PM, UK time.