Good to know
Frequently asked questions
Everything you need to know about choosing, ordering and receiving your artwork. Can't find your answer? We're always happy to help.
- Ordering & collections
- Sizes, materials & care
- Delivery & tracking
- Changes, returns & refunds
- Payment & gifts
- Support
Ordering & collections
How does ordering work?
It takes a few simple steps:
- Choose your artwork. Browse our collections and pick the style that suits your space.
- Choose your size and finish. Select the size and frame finish shown on the product page.
- Personalise it, where available. On pieces from our Names of Allah collection, choose your Name of Allah or let us surprise you.
- Approve your preview. For personalised pieces, we email you a preview so you can approve the design or request changes before it is made.
- We prepare and ship it within 24 hours, and you receive your tracking number by email.
- Hang it up and enjoy your new space.
Which collections do you offer?
Our range comes in seven collections:
- Serenity: calm, mineral tones in ivory, sand and charcoal.
- Geometry: Islamic geometric patterns in emerald, ivory and gold.
- Monument: sacred architecture painted in soft, expressive washes.
- Botanic: watercolor-inspired olive branches and foliage on warm ivory.
- Mosaic: tilework patterns in turquoise, cobalt and emerald.
- Luxurious: matte black and antique gold.
- Calligraphy: sacred verses and surahs written as fine art.
Does every piece feature a Name of Allah?
No. The Names of Allah are an important part of our range, but not the whole of it. Many pieces are centred on one of the 99 Names, which you can choose or leave to us. Other pieces, such as our Calligraphy collection of verses and surahs, and compositions without names, do not include a Name of Allah.
What are the Names of Allah (Asma ul Husna)?
The 99 Beautiful Names of Allah, known as Asma ul Husna, describe the attributes of Allah, such as Ar-Rahman (the Most Merciful) or Al-Khaliq (the Creator). Our Names of Allah pieces are centred on one of these Names, written as calligraphy.
Can I choose which Name of Allah appears on my artwork?
Yes. Choose the Name that speaks to your heart, or let us surprise you with a meaningful selection. Either way, you will see a preview before your artwork is made.
Will I see a preview before my artwork is made?
Yes, for personalised pieces such as those with a Name of Allah. Before your piece is finalized, we email you a preview so you can approve the design or request changes. Your approval is at the heart of the process.
Are all styles available with and without a Name of Allah?
Selected styles are available both with and without a Name of Allah. Our Calligraphy collection is separate: it features sacred verses and surahs, such as Ayat al-Kursi and Al-Fatiha, rather than the Names of Allah.
How accurate is the Arabic text?
We take great care with the Arabic. Each Name is matched against a reference list of the 99 Names, so the Arabic and its transliteration are exact, and you can review your preview before anything is made.
Sizes, materials & care
How do I choose the right size?
On any product page, open “Find your ideal size”. Tell us where you plan to hang the piece (above a sofa, a bed, a sideboard or on an empty wall) and the width available, and you'll get a clear recommendation. You can switch between cm and inches.
What sizes and frame finishes are available?
Sizes and frame finishes vary by piece and are shown on each product page. On selected pieces, frames are available in black, wood, white and brown.
What are the artworks made of?
Each piece is printed on premium 400gsm canvas and hand-stretched over a sturdy frame for a refined, gallery-inspired finish. Your artwork is printed locally with care.
Does my artwork arrive ready to hang?
Yes. Every piece arrives ready to hang, so you can put it up as soon as it arrives.
How should I care for my canvas?
Keep your artwork away from direct sunlight, heat and damp, and dust it gently with a soft, dry cloth. Avoid liquid cleaners, which can damage the surface.
Delivery & tracking
How long does delivery take?
Every order is prepared and shipped within 24 hours. After that, delivery times depend on where you live:
- United Kingdom: 2 to 4 business days, right to your door.
- European Union, USA, Canada, Australia and New Zealand: 5 to 8 working days.
You will receive a confirmation email, then a second one with your tracking number.
Which countries do you deliver to?
We deliver to the United Kingdom, the European Union, the USA, Canada, Australia and New Zealand. If your country isn't on this list, please contact us before placing your order.
Is delivery free?
Yes. Delivery is free on all orders.
How can I track my parcel?
Once your order has shipped, you receive an email with your tracking number. You can follow your parcel at any time on our tracking page.
My parcel is late or damaged. What should I do?
First, check your parcel on our tracking page. If an item arrives damaged or incorrect, send us a short message with photos and your proof of purchase and we will take care of it.
Changes, returns & refunds
Can I cancel or change my order?
Most orders are processed within 24 hours, so please write to us as soon as possible at support@noorlar.com. After that, cancellation is no longer possible.
I made a mistake with my address or details. What can I do?
Contact us right away at support@noorlar.com with your order number. If your order hasn't shipped yet, we will do our best to correct it.
Can I return my order?
Yes, within 30 days of receiving it. The item must be unused, in its original condition and packaging. Please contact us first and wait for our instructions before sending anything back. Some items, such as custom-made products and gift cards, can't be returned.
Payment & gifts
Is my payment secure?
Yes. Your payment is processed securely at checkout, and your details stay protected.
Is this a good gift?
Yes. Meaningful Islamic wall art makes a thoughtful gift for a new home, a wedding, Ramadan or Eid. Delivery is free, and if you are sending it to someone else, simply enter their address at checkout.
Support
How can I contact you?
Email us at support@noorlar.com or use our contact form. Our team replies Monday to Friday, 9 AM to 6 PM, UK time.